Display Signage: Streamlining Customer Convenience at Meeting Points

Whether at a busy airport or in hectic downtown traffic, a common issue for passengers using chauffeured transportation can be locating their assigned vehicle and driver. One practice utilized by Global Alliance Worldwide Chauffeured Services to aid passengers in identifying their assigned vehicle, chauffeur, airport greeter, or onsite coordinator is the use of specified signage.

Preparing for Daylight Savings Time 2015

Please note that Daylight Savings Time begins in applicable time zones this coming Sunday, March 8 at 2 am. Clocks will be moving forward one hour at this time in the Eastern Time Zone, including Global Alliance’s main operations area of Toronto, as well as across most of the rest of North America. We have advised our office staff and …

Ensuring Accuracy and Transparency in Price Estimates

A recent discussion in this space laid out the policies and practices by which the reservations specialists of Global Alliance Worldwide Chauffeured Services strive to ensure the utmost precision, security, and confidentiality in billing the limousine services requested by our valued clients. Such care and accuracy is applied to everything we do at Global Alliance, and in the context of …

The Authorization Chain: Confidentiality and Accuracy in Billing

Honesty, transparency and clarity are cornerstones of Global Alliance Worldwide Chauffeured Services’ approach to excellence in customer service. This is especially important in relation to questions of payment and billing, where unexpected charges or hiccups in securing payment method information can reduce client satisfaction with our services and threaten important service relationships.

Concerning Global Alliance’s Credit Card Pre-Authorization Process

Many of the chauffeured transportation services provided by Global Alliance to its clients, especially those reserved by private individuals and smaller accounts, are billed to credit cards. Our reservations specialists are trained to obtain accurate credit card details from customers upon booking limousine transfers, confirming the full card number, expiry date, cardholder name, and billing address. The accuracy of this …

Flight Verification and Tracking – Delays, Cancellations, and Early Arrivals

Global Alliance Worldwide Chauffeured Services can take you everywhere you need to go in Toronto or around the world. Airports are among the most common locations for limousine transfers in any city, and airport service generally forms the backbone of the limousine business. For this reason, Global Alliance has a thorough and conscientious set of policies for dealing with flight …

Pick up and Drop off History and Locations Database

When our clients reserve their chauffeured transportation services with Global Alliance, time is of the essence. Our reservations specialists are keenly aware of balancing the requirements of care, accuracy, and attention to detail when crafting your customized limousine service with the need to complete and confirm the order in a timely fashion.

Additional Stop Charges: Fair and Cost-Effective For Our Clients

One of the main distinctions in Global Alliance’s pricing structure is the crucial one between flat rates for direct point-to-point transfers and hourly service. Point-to-point rates can save our clients money on longer-than-standard trips, especially airport transfers, by avoiding the application of hourly rates from pick-up to drop-off times.

Split Evening Transfers: Minimizing Waiting Time Costs to Serve Clients Better

One type of chauffeured transportation service commonly required by Global Alliance’s clients involves evening transfers to and from restaurants, theatres, sporting events, or other social engagements. In our extensive experience with limousine service, we have found that passengers often require additional time beyond their pre-set pickup time to prepare for their evening out. Passengers also frequently stay at their destination …

Explaining Wait Time Charges

Global Alliance understands that even when proceeding from a pre-arranged pick-up time, our clients are not always ready to get on their way immediately. In an effort to be fair to passengers running only a few minutes behind as well as to ensure that our professional chauffeurs are compensated for their time on the clock, Global Alliance has formulated a …