Global Alliance Worldwide Chauffeured Services employs a variety of methods to keep in close contact with our valued clients and keep them up to date with confirmations and information concerning the services that we provide for them. One useful and timely technological tool thus employed is the automated email.
When an email is sent to our primary email address (firstname.lastname@example.org), an automated reply is sent to the email address from which the email was sent. It reads as follows:
Thank you for contacting Global Alliance Worldwide Chauffeured Services Ltd.
We monitor all communication 24/7/365.
Your email request has been received and we will respond within thirty minutes.
In addition to this email, automated emails are sent via the Chauffeur Direct system when a reservation has been booked with Global Alliance. An email is sent to clients and/or passengers automatically 24 hours prior to the commencement of the service (pick up time), and another email is sent about 30 minutes prior to the pick up time with the name and phone number of the assigned chauffeur. Chauffeur details can also be sent to cell phones as text messages through Chauffeur Direct.
Please keep in mind that automated replies of this sort sent out to clients are Do Not Reply emails. This means that if a client receives an automated email acknowledging that their request has been received by our office, confirming a reservation 24 hours prior to the service time, or forwarding driver information, they should not reply directly to that email as the Global Alliance office will not receive it. Please send a separate email or call our office and speak with one of our agents with any changes, questions, or concerns prompted by the automated emails.
Clients of Global Alliance may also receive automatic out of office email replies should they send an email directly to the email address of one of our staff. In this case, the email sent to a Global Alliance staff account set to Out of Office mode will be auto-forwarded to the main email address, which is monitored 24/7/365.
Through the utilization of these automatic emails, our clients are kept abreast of their reservations-related information and the efficiency of Global Alliance’s customer responses is greatly increased.