When a client phones into Global Alliance Worldwide Chauffeured Services, our automated access menu greets them warmly and offers them five options to key in to connect them to the appropriate department to address their inquiry. Let’s discuss these five options in more detail.
Passenger Cell Phone Numbers: A Key Element of Excellent Service
While booking chauffeur transportation service with a Global Alliance reservations specialist, clients will be asked for a cell phone number for the passenger(s) for the service in question. This is an important piece of information that can greatly improve our customer service options on any given reservation.
Notes Fields: Effectively Communicating Vital Information
Communication is absolutely key in providing professional limousine service. Both internal communication within the Global Alliance Worldwide Chauffered Services office and external communication between the office and our clients, passengers, chauffeurs, and affiliates is very important to ensure accuracy of information and avoid errors and disruptions in the quality of customer service provided. Recording specific information to be communicated to …
Uses of GPS: Maintaining Accuracy of Service, in Vehicles and in the Office
The development of global positioning systems (or GPS) for personal vehicular use over the past decade or two has revolutionized automobile navigation. Drivers need no longer rely solely on their knowledge of the roads or on awkward paper maps to known where they’re going. Satellites track the exact position of their vehicle, while the GPS device plots ideal courses to …
Tools for Ensuring Accuracy of Addresses: Locations Database, Pickup/Drop Off History, and MapPoint
One of the most important details on any limousine service reservations with Global Alliance Worldwide Chauffeured Services is the address from which our chauffeurs are picking up passengers or at which they are being dropped off. Ensuring that chauffeurs have accurate locations for limousine services is as vital as ensuring they have accurate times. It is a foundational detail for …
Explaining Trip Occasions: Special Occasions
Upon reserving chauffeured limousine services with Global Alliance and receiving an email with confirmation of the booking attached, you may notice a field in the Pick Up & Drop Off Information section of the confirmation that is labelled Occasion. Though this may seem to be a minor detail to the client’s eye, the Occasion for each booking is a vital …
Explaining Trip Occasions: Point-to-Point Transfers
Upon reserving chauffeured limousine services with Global Alliance and receiving an email with confirmation of the booking attached, you may notice a field in the Pick Up & Drop Off Information section of the confirmation that is labelled Occasion. Though this may seem to be a minor detail to the client’s eye, the Occasion for each booking is a vital …
Explaining Trip Occasions: Hourly Service
Upon reserving chauffeured limousine services with Global Alliance and receiving an email with confirmation of the booking attached, you may notice a field in the Pick Up & Drop Off Information section of the confirmation that is labelled Occasion. Though this may seem to be a minor detail to the client’s eye, the Occasion for each booking is a vital …
Explaining Trip Occasions: Airport Transfers
Upon reserving chauffeured limousine services with Global Alliance and receiving an email with confirmation of the booking attached, you may notice a field in the Pick Up & Drop Off Information section of the confirmation that is labelled Occasion. Though this may seem to be a minor detail to the client’s eye, the Occasion for each booking is a vital …
Free Vehicle Upgrades: A Mutual Advantage
When clients reserve limousine service with Global Alliance Worldwide Chauffeured Services, they expect to receive the precise level and type of service that they have requested and paid for. The team at Global Alliance works hard every day to live up to these expectations, but also makes every effort to exceed them. One way that we strive to achieve this …