With ride hail apps and transportation network companies (TNCs) becoming popular with consumers in search of affordable chauffeured transportation, it is important that those consumers become informed and remain wary about the convenience of these types of services. Safety still should be paramount for customers, and ride hail services do not always come up to an acceptable standard in this …
A Quick Introductory Guide to Online Bookings
When ordering chauffeur transportation services with Global Alliance, our valued clients often want a degree of flexibility in booking options. In addition to speaking with our experienced reservations specialists on the phone or emailing in requests, Global Alliance offers a booking option via our website that allows clients to reserve services quickly and conveniently online.
A View of Our Chauffeur Training Regimen
Providing excellent and consistent customer service is of paramount importance to Global Alliance Worldwide Chauffeured Services, and our corps of professional chauffeurs are on the front line of that team effort. It is vital that Global Alliance’s chauffeurs are well-trained and prepared for anything that might happen while on the roads providing service to our valued clients. For this reason, …
A Useful Clarification of Drop Off Times
When clients and/or passengers receive confirmations of chauffeured services via email from Global Alliance, they may notice a drop off time listed to the right of the pickup time. In certain cases, this time may be several hours later than the pickup time.
Notes Fields: Effectively Communicating Vital Information
Communication is absolutely key in providing professional limousine service. Both internal communication within the Global Alliance Worldwide Chauffered Services office and external communication between the office and our clients, passengers, chauffeurs, and affiliates is very important to ensure accuracy of information and avoid errors and disruptions in the quality of customer service provided. Recording specific information to be communicated to …
Order Search Criteria: Many Ways to Access Your Reservation
Once one of our clients and/or passengers has placed a reservation for limousine service with Global Alliance Worldwide Chauffeured Services, this reservation is saved into the Livery Coach reservations system, allowing any agent or manager at our office to securely access the order and facilitating the dispatching of the order to one of our professional chauffeurs. Once a reservation has …
Uses of GPS: Maintaining Accuracy of Service, in Vehicles and in the Office
The development of global positioning systems (or GPS) for personal vehicular use over the past decade or two has revolutionized automobile navigation. Drivers need no longer rely solely on their knowledge of the roads or on awkward paper maps to known where they’re going. Satellites track the exact position of their vehicle, while the GPS device plots ideal courses to …
Tools for Ensuring Accuracy of Addresses: Locations Database, Pickup/Drop Off History, and MapPoint
One of the most important details on any limousine service reservations with Global Alliance Worldwide Chauffeured Services is the address from which our chauffeurs are picking up passengers or at which they are being dropped off. Ensuring that chauffeurs have accurate locations for limousine services is as vital as ensuring they have accurate times. It is a foundational detail for …
Explaining Trip Occasions: Special Occasions
Upon reserving chauffeured limousine services with Global Alliance and receiving an email with confirmation of the booking attached, you may notice a field in the Pick Up & Drop Off Information section of the confirmation that is labelled Occasion. Though this may seem to be a minor detail to the client’s eye, the Occasion for each booking is a vital …
Explaining Trip Occasions: Point-to-Point Transfers
Upon reserving chauffeured limousine services with Global Alliance and receiving an email with confirmation of the booking attached, you may notice a field in the Pick Up & Drop Off Information section of the confirmation that is labelled Occasion. Though this may seem to be a minor detail to the client’s eye, the Occasion for each booking is a vital …