Now that the pedestrian tunnel connecting the island terminal of Billy Bishop Toronto City Centre Airport is in operation, Global Alliance has carefully evaluated the feasibility of meeting clients on the mainland side for YTZ arrivals. While it may initially seem more efficient to simply pull the car up and meet passengers at the mainland terminal and passenger tunnel exit, the issue remains a lack of …
Tools for Ensuring Accuracy of Addresses: Locations Database, Pickup/Drop Off History, and MapPoint
One of the most important details on any limousine service reservations with Global Alliance Worldwide Chauffeured Services is the address from which our chauffeurs are picking up passengers or at which they are being dropped off. Ensuring that chauffeurs have accurate locations for limousine services is as vital as ensuring they have accurate times. It is a foundational detail for …
Display Signage: Streamlining Customer Convenience at Meeting Points
Whether at a busy airport or in hectic downtown traffic, a common issue for passengers using chauffeured transportation can be locating their assigned vehicle and driver. One practice utilized by Global Alliance Worldwide Chauffeured Services to aid passengers in identifying their assigned vehicle, chauffeur, airport greeter, or onsite coordinator is the use of specified signage.
Free Vehicle Upgrades: A Mutual Advantage
When clients reserve limousine service with Global Alliance Worldwide Chauffeured Services, they expect to receive the precise level and type of service that they have requested and paid for. The team at Global Alliance works hard every day to live up to these expectations, but also makes every effort to exceed them. One way that we strive to achieve this …
Building Trust with Customer Service Excellence and Pricing Transparency: Prearranged Limousines vs. TNCs
Late last week, a post on this blog detailed the many advantages as concerns safety, licensing, and insurance protection offered by prearranged limousine services such as Global Alliance Worldwide Chauffeured Services when compared to app-based ridesharing services or transportation network companys (TNCs). In that discussion, we saw how in terms of providing for the worst, prearranged limo services like those …
A Responsibility for Client Safety and Protection: Prearranged Limousines vs. TNCs
One of the most important considerations for any limousine service provider is the safety of its passengers. At Global Alliance Worldwide Chauffeured Services, we consider it our duty and responsibility to ensure that our passengers and their interests are as protected as possible while in our vehicles under the care of our chauffeurs. We take our safety policies and practices …
Preparing for Daylight Savings Time 2015
Please note that Daylight Savings Time begins in applicable time zones this coming Sunday, March 8 at 2 am. Clocks will be moving forward one hour at this time in the Eastern Time Zone, including Global Alliance’s main operations area of Toronto, as well as across most of the rest of North America. We have advised our office staff and …
Ensuring Accuracy and Transparency in Price Estimates
A recent discussion in this space laid out the policies and practices by which the reservations specialists of Global Alliance Worldwide Chauffeured Services strive to ensure the utmost precision, security, and confidentiality in billing the limousine services requested by our valued clients. Such care and accuracy is applied to everything we do at Global Alliance, and in the context of …
The Authorization Chain: Confidentiality and Accuracy in Billing
Honesty, transparency and clarity are cornerstones of Global Alliance Worldwide Chauffeured Services’ approach to excellence in customer service. This is especially important in relation to questions of payment and billing, where unexpected charges or hiccups in securing payment method information can reduce client satisfaction with our services and threaten important service relationships.
Releasing Chauffeurs: Clear Communication Leads to Customer Service Excellence
At Global Alliance, our experienced professional chauffeurs make it their mission and their duty to attend to the every need of their valued passengers. Of course, like all good things, a transfer in a Global Alliance limousine must eventually come to an end.