Whether at a busy airport or in hectic downtown traffic, a common issue for passengers using chauffeured transportation can be locating their assigned vehicle and driver. One practice utilized by Global Alliance Worldwide Chauffeured Services to aid passengers in identifying their assigned vehicle, chauffeur, airport greeter, or onsite coordinator is the use of specified signage.
Building Trust with Customer Service Excellence and Pricing Transparency: Prearranged Limousines vs. TNCs
Late last week, a post on this blog detailed the many advantages as concerns safety, licensing, and insurance protection offered by prearranged limousine services such as Global Alliance Worldwide Chauffeured Services when compared to app-based ridesharing services or transportation network companys (TNCs). In that discussion, we saw how in terms of providing for the worst, prearranged limo services like those …
A Responsibility for Client Safety and Protection: Prearranged Limousines vs. TNCs
One of the most important considerations for any limousine service provider is the safety of its passengers. At Global Alliance Worldwide Chauffeured Services, we consider it our duty and responsibility to ensure that our passengers and their interests are as protected as possible while in our vehicles under the care of our chauffeurs. We take our safety policies and practices …
Releasing Chauffeurs: Clear Communication Leads to Customer Service Excellence
At Global Alliance, our experienced professional chauffeurs make it their mission and their duty to attend to the every need of their valued passengers. Of course, like all good things, a transfer in a Global Alliance limousine must eventually come to an end.
Enhancing Customer Service with Samsung Galaxy Tablets
Global Alliance Worldwide Chauffeured Services has always strove to stay on the leading edge of the technological options available for use in the limousine industry. We believe that new technology enhances our collective ability to offer superior customer service to our valued clients. One key example of the integration of technology into our daily practices involves our professional chauffeurs’ company-issue …
Important Considerations Concerning Toll Roads
As frequent travelers on the roads across the continent are surely aware, provinces, states, and municipalities in Canada and the United States often designate certain highways or bridges as toll roads to offset costs of construction and maintenance. Drivers using these roadways must pay a toll fee, which is sometimes a flat rate and is sometimes based on duration of …
Toronto Downtown Core Pickups: Waiting on Side Streets and Traffic Enforcement
Much of Global Alliance Worldwide Chauffeured Services’ daily business is linked to business roadshows, a series of scheduled meetings at mostly downtown office locations for out-of-town clients on one- or two-day visits to Toronto. Our knowledgeable chauffeurs navigate the Financial District on a regular basis, and, with support from our experienced dispatchers, are well-prepared for any road closures, accessibility concerns, …
Transfers to and from Private Flights: Speed, Efficiency, Security and Privacy
Arrivals to and departures from commercial terminals of major airports are a major component of Global Alliance’s usual daily chauffeured transportation services. Although not as frequent, pickups and drop offs at private airfields or FBOs (fixed base operators) are also a key part of Global Alliance’s series of services, and involve a specific set of challenges and requirements.
Split Evening Transfers: Minimizing Waiting Time Costs to Serve Clients Better
One type of chauffeured transportation service commonly required by Global Alliance’s clients involves evening transfers to and from restaurants, theatres, sporting events, or other social engagements. In our extensive experience with limousine service, we have found that passengers often require additional time beyond their pre-set pickup time to prepare for their evening out. Passengers also frequently stay at their destination …
The Value and Utility of Status Updates
One vital tool in Global Alliance’s monitoring of the dozens (sometimes hundreds) of limousine transfers that we provide to our clients every day is our complex system of status updates. These statuses track the progress of a reservation from the time it is made through to its assignment to a specific chauffeur and that chauffeur’s progress through the transfer itself …